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Polite reminder that the surgery will be closed 2nd and 3rd of June for the jubilee bank holiday weekend, reopening again as normal at 8:30 on the Monday 6th June.

Please take this into consideration when requesting medication as it will still take 3 full working days to process these. However if we have your mobile number on record a message will be sent notifying you that you prescription is ready to be collected.

Thank you.

Please ensure you leave 3 working days for all repeat prescriptions, as we are currently dealing with a very high volume of requests.

NHS services are under extreme pressure in our area this winter. Your local GPs are here to help, but you can help relieve the pressure on us – please don’t call us to ask when you might get the COVID vaccine or to ask about hospital appointments.

While a rise in COVID patients does mean hospitals are postponing some planned operations, procedures and appointments, patients will be contacted directly by the hospital by phone or letter if they are affected by this. It is important to attend as planned if you do not hear from the hospital before your procedure date.

The best thing you can do to help is stay at home to save lives, protect the NHS and stop the spread of coronavirus. Consult NHS 111 first, by phone or online, if you need help urgently. If your problem is a minor, short-term illness, consider visiting your local pharmacy instead. Please only attend A&E if it is an absolute emergency.

If you have symptoms that you are worried may be cancer, please contact us without delay. We’re here to help you and can see you safely if we need to.

Coronavirus

Update on Rule Changes – March 1st Onwards

Throughout the pandemic we have strived to make the Surgery as safe as possible for all our patients and staff. We will continue to do so going forward.

From the March 1st nothing will change at the Surgery – patients will still need to wear a mask, socially distance and use hand sanitiser in the Surgery.

We can understand that it can be frustrating, but we know that when people come to us they are sick and vulnerable, so we feel it would be wrong to not take these small precautions that can protect people.

About Stillington Surgery

Introduction

We are a two partner, dispensing practice, providing General Medical Services to a population of approximately 3500. We work from purpose built premises which provides patient parking on site.

The information provided here is intended to help patients of the practice make the best use of our services.

Surgery Opening Hours

Monday : 8am-6pm
Tues–Friday : 8.30am-6pm

Appointments

To make an appointment, urgent or non urgent, please ring the surgery on 01347 810332 or call in to arrange. We have now launched our online services to enable you to make appointments online – please ask at reception for further details.

To arrange a home visit: Please come to the surgery whenever possible as a home visit takes on average four times as long as a surgery appointment. If you are requesting a non-urgent home visit, please try to do so before 11am to enable the doctor to plan his visits efficiently.

Text messaging Service- If you would like to receive appointment reminders and other relevant information for example regarding your prescriptions, please ensure we have an up to date mobile number for your records.

Dispensary

We are a dispensing practice and stock most items you are likely to require. If an item is not in stock we can usually obtain it within 48 hours.

From December 1st, the repeat prescription process is taking longer. We are currently asking for 72 hours notice (3 full working days), and if possible avoid Monday mornings. You can order your repeat by: completing the prescription request sheet and returning it by post, or in person. You can also email your request to VOYCCG.B82079prescriptions@nhs.net   Telephone requests are not accepted.

We accept both cash and card payments.

IT/ELECTRONIC RECORDS

Please read our Statement of Intent with regards to our IT developments . The statement is attached here : – Statement of intent template Sept 2014

Online Services are now available

We currently offer the facility for booking and cancelling appointments with GP’s, ordering your repeat prescriptions and access to details of allergies, immunisations and adverse reactions. If you do not already have a user name and password for this system please contact the reception for details on how to register for this service.

Surgery Times

The doctors are available for consultations at the surgery as follows:

Dr Neil Metcalfe

Monday, Tuesday, Wednesday, Thursday.

Dr Kate Keen

Wednesday, Thursday, Friday.

Dr Laura Bradley

Monday , Wednesday AM.

Dr Anthony Butterfield

Monday, Tuesday, Friday.

We are currently booking both phone calls and  face to face appointments in surgery.

Practice Staff

We have a Practice Manager, Assistant Manager, 2 Practice Nurses, a healthcare assistant, 4 Receptionists, 4 Dispensers and 2 Administrators.

The staff try to keep the doctors and the patients happy. This can be a difficult job – please try to be understanding.

Practice Nurses

The practice nurses are available for:-

  • Chronic disease management ie Asthma/COPD, diabetes, ischaemic heart disease, blood tests, weight and blood pressure checks.
  • Injections including childhood vaccinations and travel vaccinations and advice
  • Ear syringing
  • Removal of stitches, Dressings
  • Routine health checks
  • Cervical smears
  • Smoking cessation advice

Medical Students

We are a training practice for students from HYMS (Hull and York Medical School) and frequently have students sitting in with the doctors. We will warn you if this is the case. You will be able to request that no students are present during your consultation, if you so wish.

How to register as a patient

If you are within our area, you will be asked to fill in a request form and a new patient health questionnaire to enable us to register you on the computer, and then you will be offered an appointment to attend a brief New Patient Health Check

If you need a doctor out of surgery hours

If you ring the surgery number you will hear a voice mail message which will give you instructions on how to contact a doctor. Your urgent out of hours medical care is commissioned by the Primary Care Trust. To ensure that your records are complete, details of out of hours consultations are passed to us and are retained in your notes.

The telephone number to call between 8.00am and 8.30am and between 6.00pm and 6.30pm  is 0300 1230762.

Calls between 6.30pm and 8am should be made to NHS111. Calls to the NHS111 service are free from both landlines and mobiles.

If you have a life threatening emergency please dial 999.

Patient confidentiality

We respect your right to privacy and keep all health information confidential and secure. It is important that the NHS keeps accurate and up to date records about your health and treatment so that those treating you can give you the best possible care. This information may be used for audit purposes. However it is only available to, and used by, those involved with your care. You have the right to know what information we hold about you. If you would like to see your records, please call the Practice Manager.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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