Patient Participation Group

Patient Participation Group

 

  • You can apply to join us by obtaining a form from our surgery or by downloading the Patient Participation Group form below.
  • By providing us with your contact details we can contact you every now and again to ask your views on our service(s).
  • We are particularly keen to hear the views of the age group 16 to 30 years.

If you wish to learn more about how you can participate please contact:

Gail Martin, Practice Manager

 

When and where do we meet?

  • Predominantly the work will be ‘virtual’ i.e. electronic although we will ensure all information is also available within our surgery and in the waiting rooms.
  • As a Practice we will hold quarterly review meetings to discuss the feedback we have been given and agree action plans. Please contact the Practice Manager if you would wish to attend one of these meetings.

 

What do we do?

  • We want to obtain your views on areas that you feel we should focus on.
  • Through surveys that we will issue electronically through email addresses collected so far; through our website and in paper format within the surgery, we will review the feedback and determine what actions we should take to improve and/or develop our service(s).
  • We will then report back to you on the outcomes of these actions via our website and also at the surgery.

What are we working on?

  • Recently, we asked you what specific areas you would like us to focus on.
  • The results of this survey can also be seen on Practice notice boards.
  • We intend to focus on the commonest areas of concern.

 

What improvements have we made?

Any feedback and actions we make will be provided on Practice notice boards.

  • We are commencing development of our website and will have a dedicated Comments Area for you to access.
  • We will be improving our notice boards and our communication with you in general, to ensure that current and relevant information is readily available to you in the reception/waiting rooms.
  • We will be reviewing our appointment system to ensure that appointments are used appropriately and that we reduce the number of DNAs (Did Not Attend).

Click here to download the Patient Participation Group Form